Find quick answers to your questions below...

Order Status • When will my order ship? • Has my order shipped? • How do I track my order? • My order never arrived. • An item is missing from my shipment. • My product is missing parts. • When will my backorder arrive? • How do I change quantities or cancel an item in my order? My Account • How do I modify or cancel my existing Fiber or Weaving Club? • How do I create an account? • How do I edit my account information? • I forgot my password. • How do I return my product? • I received the wrong product. • What is your return policy? Shipping Rates and Methods • How are shipping rates calculated and what carriers do you use? International Shipping • Do you ship to my country? • What are my payment choices? • When will my order ship and what are my shipping charges? • What is the return policy?

Guarantees • Low Price Guarantee • Privacy Policy • Security Pricing and Billing • Important PayPal information. • Do I have to pay sales tax? • I have a question on my charges. • I need a copy of my receipt/invoice. • When will my credit appear on my account? • When will my credit card be charged? Buyer's Guide • How does the Spunky Rewards Program work? • How do I buy/redeem a gift certificate? • How do I find my product? • How do I navigate the site? • How do I use a coupon? Additional Support • Questions about our packaging? • How do I contact you?