How do I return an item?
Return Policy Original sales receipt must accompany returns. We accept returns for exchange or refund 7 calendar days after delivery of the product. At our sole discretion after 7 calendar days, we will offer an exchange or store credit only. Items must be in "new, unaltered and unused condition". Definition of new, unaltered and unused condition is:
- Showing no signs of wear or damage in any way.
- Within 7 calendar days of the delivery date (after 7 days no returns are allowed).
- Must not be a special order or a custom order.
- Unless noted that it cannot be returned or has a different return policy time period within that product's particular item description.
If an item is received damaged or is incorrectly shipped by us please contact Customer Support immediately. Items that are defective and shipped from us or items that you did not order but received from us will qualify for store credit or a cash refund. Refunds are contingent upon inspection of item(s) once we receive it. There is a 15% restocking fee for returned items that are not being exchanged and are not damaged. Again you MUST contact us within 7 days if you intend to return ANY item back to our store. Items returned to us AFTER 7 days and WITHOUT contacting us will NOT be refunded. Customer is responsible for all shipping costs if seller is not at fault. Spunky Fiber Clubs and Weaving Clubs can not be returned or refunded. Lisbon, ME 04250 (207)353-9665
Please note: We realize that our return policy may seem a bit, well, stern. But here's the thing: We are trying to encourage customers to be sure of what they are buying. Ask us questions! We realize that many of our products can be very specific, tactile, and subjective so the more questions the better. Amy uses the products, knows them very well, and is great at helping select just the right thing. Returns generally don't work well for anyone involved, the customer is out shipping costs and the vendor is out time and packing materials which is why we try to avoid the need for them. So if you have any doubt, just ask. Thanks! :)
New April 2019. Because of Paypal's new policies, we have decided that we will keep accepting paypal as a method of payment but if you need a paypal refund, it will be a shop credit. We cannot refund paypal payments in part or whole because they penalize us for that. So please note that if you use paypal, no payments will be refunded through them any longer.